Office Hours:
Monday – Friday
8:30am – 4:30pm
Closed major holidays

Our staff is an essential part of the Knoxville Convention Center’s success. We value the contributions each individual brings to the table. With our positions we offer a fun working environment, flexible scheduling and competitive salary.

Click here to fill out an online application now, or click here to download an application. If you choose to download an application, please print the application, complete, and bring to the Convention Center office or fax to (865) 329-0422. When printing the application, please ensure that page margins are set to 0.5 inches.

POSITION:                Banquet Manager

DEPARTMENT:        Food and Beverage

REPORTS TO:           Director of Food and Beverage

FLSA STATUS:          Salaried/ Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Banquet Manager at the Knoxville Convention Center. This position oversees and supervises the full and part time banquet servers and contracted work forces for the Food and Beverage Department.  This position is responsible for the planning, budgeting, and execution of catering functions while maintaining the highest standards.  

DUTIES and RESPONSIBILITIES:

• Oversee all Food & Beverage functions from origination to execution including the delegation of responsibilities
• Supervise, direct and train all banquet personnel including but not limited to all hourly servers, bartenders, concessionaires and banquet captains
• Ensure the proper set up of the event rooms as it relates to food & beverage in accordance with event diagrams and communicate any necessary adjustments or recommendations with the event services staff
• Assist in the coordination of any additional arrangements in planning such as rental of equipment, floral arrangements and linen
• Responsible for all food, beverage and service procurement
• Coordinates and supervises the execution of all banquet functions to ensure clients' specifications are met
• Manage the labor, beverage and ancillary costs for events as determined by event needs, event revenue, yearly budget and pre-event costing sheet and report back to Catering Sales and F&B Director with all necessary information
• Oversee the proper uniform appearance of the catering team
• Responsible for the efficiency and productivity of the catering team
• Monitor the client’s needs throughout the event to ensure customer satisfaction and communicate any changes to the proper departments including but not limited to the culinary department, catering sales and event services 
• Assist in the hiring, discipline and firing of food & beverage part-time staff  in accordance with SMG policies and procedures
• Enter and approve payroll for all direct reports in accordance with SMG guidelines and all federal and state laws
• Organize all concession services to include but not limited to: staffing, event schedule, menu selection, stand lay-out, cleaning, register and menu board programming 
• Determine cash room needs for all food & beverage related events: concessions, cash bars, etc. and communicate to the Finance Department
• Other duties as necessary

QUALIFICATIONS:

• College degree and/or equivalent work experience in a comparable facility or related field required. 
• At least 1 year of previous hospitality management experience required
• Microsoft Office experience required
• Excellent organizational, planning, communication, and inter-personal skills
• Strong orientation of customer service and ability to work with other staff members in the facility
• Results oriented with the ability to meet required budgetary goals.
• Must be able to work irregular hours and weekends.

TO APPLY: This position offers a competitive salary. All Resumes must include salary requirements for consideration.

Submit Resume for consideration to:

Kristy Todd
Knoxville Convention Center
701 Henley Street
Knoxville, TN 37901
EMAIL: ktodd@kccsmg.com    

No phone calls please.

SMG is an Equal Opportunity Employer M/F/V/D.